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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Client Portal

How do I raise a Support Ticket?

How do I add a new contact?

How do I update my account details?

How can I order new hosting services?

How can I cancel a server I no longer require?

Billing

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Domain Names

Can I change my Domain Name?

How do I change my NameServers?

How do I update my domain contact information?

How do I transfer a .uk domain to Affordable Hosting?

Our IPS TAG (for .uk domain names)

Office 365

Remove Office 365 E-Mail address from iOS Devices

Add Office 365 E-Mail address to iOS Devices

How to purchase new Office 365 Services

Web Hosting

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SSL Certificates

How do I get my free SSL certificate?

How do I renew my free SSL certificate?

Can I use my own SSL Certificate?

Database Management

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Backup Management

What's included in the daily backup?

Support

Where can I see the AFF Host system status?

AFF Host Service Level Agreements

How do I report abuse of AFF-Host related systems?

How do I make a complaint?